Support
ScanFounder is published by Real Othello Keyan Stalman. The fastest way to reach us is email — real.ok@outlook.com. We aim to reply within 2 business days.
Reporting an inaccurate brand card
Brand cards are generated by AI and can be wrong, especially on numbers and on less-famous brands. Every card carries an accuracy notice; tapping it opens a report option that pre-fills the brand name and card ID so we can find the exact card you saw.
You can also email real.ok@outlook.com directly. Please include the brand name and what was incorrect.
Common questions
A scan didn't recognise my brand
Try a closer crop, better lighting, or a frame where the logo or wordmark is clearly visible. If the scan still misses, switch to Text or Voice mode and type the brand name directly.
The app asked me to pick between several brands
That's intentional. When a photo contains more than one brand, or a name maps to several unrelated companies, ScanFounder asks rather than guessing.
A brand card is taking a long time
The first scan of a brand is researched from scratch and can take up to a minute. Later scans of the same brand are much faster. You can cancel a scan in progress at any time.
I forgot my password
Self-serve password reset isn't available in this version. Email real.ok@outlook.com from the address on your account and we'll reset it for you.
How do I delete my account?
In the app: Profile → Settings → Delete account. This is an immediate, permanent deletion of your account, scans, saved cards and ratings. It cannot be undone.
How do I clear my scan history without deleting my account?
Profile → Settings → Clear scan history. Your account and saved brand cards stay; your scan history and scan count reset.
Privacy and terms
See our Privacy Policy and Terms of Use.